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Customer Service Representative/Customer Support Executive

0.00 to 3.00 Years   Dubai   04 Apr, 2023
Volume Nine FZ LLC
Job LocationDubai
EducationBachelor's Degree
SalaryNot Mentioned
IndustryConsulting /Advisory Services
Functional AreaNot Mentioned

Job Description

Job Title : Customer Support ExecutiveNationality : AnyExperience : 0-3 YearsJob Location: Dubai, UAEEnglish Mandatory We are hiring a customer sales representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Customer Service Representative Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.
Requirements:
  • High school diploma, general education degree, or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.

Keyskills :
Customer SupportCustomer ServiceSales RepresentativeBusiness Development ExecutiveLead Generation

About Company

Volume Nine FZ LLC

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