| Job Location | Dubai, United Arab Emirates |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | Customer Service / Telecalling |
| Functional Area | Not Mentioned |
Customer Service RepresentativeJob Location : UAEDescription :•Responsibilities include interacting with patients, scheduling appointments, handling inquiries, managing records, processing payments, and providing feedback.Patient Interaction:•Greet patients and visitors warmly and assist with check-in and check-out processes.•Answer phone calls, emails, and other communications promptly and professionally.•Address patient questions and concerns with empathy and professionalism.•Appointment Scheduling:•Schedule, reschedule, and cancel patient appointments as needed.•Coordinate with clinical staff to ensure efficient use of appointment slots and minimize wait times.Record Management:•Update and maintain patient records accurately in the clinics database.•Ensure all patient information is handled confidentially and in compliance with privacy regulations.Billing and Payments:•Process patient payments, issue receipts, and manage billing inquiries.•Assist patients with insurance claims and paperwork.Feedback Collection:•Collect and document patient feedback and complaints.•Report feedback to management and assist in implementing improvements.Support Clinical Staff:•Assist clinical staff with administrative tasks as needed.•Ensure the waiting area and front desk are clean and organized.
Keyskills :
customer service experience
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