| Job Location | Dubai, United Arab Emirates |
| Education | Diploma;Graduate |
| Salary | Not Mentioned |
| Industry | CustomerService/Telecalling |
| Functional Area | Not Mentioned |
Customer Service RepresentativeJob Location : UAEKey Responsibilities and Duties:?Receiving and placing calls (Inbound/Outbound) to address customer needs, complaints, or other issues related to the service.?Responding to all tickets received through chats, calls, emails, in-person, social media etc based on the SLA set.?Responding efficiently and accurately to customers, providing possible solutions, and ensuring that customers feel supported and valued.?Follow communication procedures, guidelines and policies and suggest improvement to team leaders.?Act as a point of contact between field staff and customers to assist customers in emergency situations?Document all call information according to standard operating proceduresRequirement:?Diploma or University Degree in Business, Communications, and Marketing discipline?Should be able to work in Morning, Evening & Night on a rotational basis?Should be able to work 6 days a week,?Experience in the mobility/Transportation industry/ e-commerce, healthcare, F&B?2 years of Call centre or customer service experience is preffered?Arabic is mandatory
Keyskills :
customerserviceexperience
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