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Customer Service Representative

1.00 to 2.00 Years   Dubai   03 Mar, 2023
Volume Nine FZ LLC
Job LocationDubai
EducationBachelor's Degree
SalaryNot Mentioned
IndustryConsulting /Advisory Services
Functional AreaNot Mentioned

Job Description

Job Title : Customer Support ExecutiveNationality : Egyptian, Indian, Seria, Filipano, Pakistan Experience : 1-2 YearsJob Location: Dubai, UAEEnglish Mandatory We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Customer Service Representative Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.
Requirements:
  • High school diploma, general education degree, or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.

Keyskills :
Customer SupportCustomer Service RepresentativeCustomer ServiceOrder Processing

About Company

At Volume Nine, we?ve built a different kind of digital marketing agency. We create and manage organic digital marketing campaigns to help brands rise above the noise online so they can connect with their target audience. We do this by helping digital marketing teams with limited resources and real-world challenges to contend with, like internal politics, industry regulations, and major competition. We bring them top-notch expertise, solutions instead of excuses, flexibility, and (most importantly) great digital marketing results.ÿ

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