| Job Location | Dubai |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
Preferred Skills:Ability to understand customers requests and follow through to resolutions.Ability to present customers needs clearly and compose grammatically correct written responses.Ability to manage multiple customer queries simultaneously.Ability to empathise with and prioritize customers needs.Demonstrate interpersonal skills with diverse customer base.Demonstrate conflict resolution skills and take ownership in resolving customers needs and escalating when necessary.Demonstrate team-player attitude and flexibility to assist team members in completing tasks during high work load seasons.Ability to adapt to changes in the work environment.Be organized, detailed, action-oriented and self-disciplined.Ability to work under pressure and maintain composure in highly escalated issues.Self-motivated and willing to learn and progress.Qualifications:High School Certificate.Fluent in both written and spoken English.Ideally 2+ years experience in the Customer Service industry.At least 2 years experience in the shipping and logistics industry.Professional Telephone etiquette.Basic understanding of the shipping and logistics industry.Proficient in Microsoft Office and email applications.
Keyskills :
netParcel is a technology based shipping service committed to providing shippers with the most competitive rates available across all major carriers.
Using best-in-class functionality and cutting-edge technology, netParcel delivers ecommerce centric solutions, enabling merchants to generate real-time shipping rates at checkout, import orders for processing, and update orders / notify customers through our Shopify and WooCommerce integrations.
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