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Customer Relationship Officer

2.00 to 5.00 Years   Dubai   30 Mar, 2023
Abu Dhabi Islamic Bank
Job LocationDubai
EducationNot Mentioned
SalaryNot Mentioned
IndustryBanking /Accounting /Financial Services
Functional AreaNot Mentioned

Job Description

JOB DESCRIPTIONReports direct to : Customer Relationship ManagerKey Accountabilities of the roleBehavioral CompetenciesRESPONSIBILITIES:

  1. Deposit account documentation.
Handle inquiries related to deposit accounts. Opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.
  1. Finance account documentation.
Handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input of data in the system, ensure proper completion of forms.
  1. Sales-Management of service delivery.
Sell and cross sell ADIBs products and promote ADIBs image
  1. Staff Management and coordination.
Management of subordinates, plan their trainingand appraisal.
  1. Perform other task specified by Management.
Results Required
      1. Achieving Monthly Budget - Provide support to CRM to prepare the comments for budget variance on achievement of branch sale of financial product targets.
      1. Continuous Improvement - Assist CRM to Recommend work flow changes leading to process improvements to the branch manager at least once a year
      2. Internal Audit & ICD Comments - Provide support to CRM in preparing detailed responses to internal audit and ICD comments relating financial products and financial customer services.
      3. Compliance of policies & procedures - Comply and perform Key operational controls as required in ADIBs polices & procedures in day to day operations.
The competencies required to undertake this role and the level at which performance would be assessed as being satisfactory are: (1 - least desirable, 5 - max desirable) TECHNICAL COMPETENCIESLevelCommunication3 Adaptability3 Technical Knowledge3 Managing Continuous Improvement2 Influencing3 Information Gathering3 Problem Solving3 Initiative & Change2 Planning & Implementation2 People Development1 BEHAVIOURAL COMPETENCIESCustomer Focus4 Drive for Excellence3 Ethics & Values5 Integrity & Trust5 Inspiring / Charismatic3 Ownership4 Action Orientated3 Decision Quality3 Teamwork4 Balanced4 Business Acumen 3 Strategic Ability2 Specialist Skills / Technical Knowledge Required for this role:
  1. Broad knowledge of ADIBs Retail Banking financial products & services
  2. Thorough knowledge of ADIBs Retail Credit & Operational Policies & Procedures
  3. Good Knowledge of UAE banking practices , regulations & risks
  4. Thorough Knowledge of all the Regulations issued by Central Bank of UAE
  5. General awareness of competitors in the local market
  6. Fair knowledge of service standards
  7. Training skills
  8. Sales skills
  9. Management Information skills
  10. Computer skills
Previous experience:
  1. Minimum 2 years experience as a Customer Relations or similar roles in a banking environment

Keyskills :

About Company

Abu Dhabi Islamic Bank PJSC (Arabic: مصرف أبوظبي الإسلامي) is an Islamic bank based in Abu Dhabi city, in the United Arab Emirates.

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