| Job Location | Dubai, UnitedArabEmirates |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | Customer Service / Telecalling |
| Functional Area | Not Mentioned |
-A role that offers a breadth of learning opportunities-Attractive Salary & Benefits-Leadership RoleOur client has been a leading pioneer of the automobile servicing and maintenance business in the UAE since 2010. Our client is dedicated to delivering premium quality service and have built a reliable team of technicians and suppliers.The JobYou will be responsible for :Establish a systematic approach for collecting, analyzing, and interpreting customer feedback.Identify trends and patterns to gain insights into customer needs and preferences.Act as the primary point of contact for addressing customer concerns and issues.Should have the ability to understand the customer journey, pinpointing the origin of concerns.Collaborate with relevant departments to ensure prompt issue resolution and communicate solutions to customers.Build a community of satisfied customers who become advocates for the brand.Develop programs to encourage positive customer reviews and testimonials.Proficient in generating positive Google reviews.Collaborate closely with product development, marketing, and sales teams to incorporate customer feedback into product / service improvements.Provide insights to the marketing team for customer-centric campaigns.Establish key performance indicators (KPIs) to measure and track customer happiness.Regularly report findings and recommendations to the leadership team.Manage a team responsible for handling renewals of existing clients.Work closely with the team handling non-confirmed / canceled orders to convert sales from the pipeline.Ideal CandidateCustomer serviceRelationship managementData analysisSuccessfully managing a team of 6 or more employeesRef: 163V7PEKFU Company Profile< / h3> Snaphunt is a specialist recruiting platform that takes the pain out of hiring and job searching.
Keyskills :
Customer Happiness Manager
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