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CRM Administrator (Salesforce)

1.00 to 10.00 Years   Dubai, United Arab Emirates   17 Nov, 2021
Marcom Comprehensive Arabia DMCC
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryCall Centers & Customer Care Outsourcing
Functional AreaNot Mentioned

Job Description

Professional Summary:Experienced CRM Administrator (Salesforce) and Business oriented analyst offering professional expertise in recording, harmonizing, interpreting and analysing data in fast-paced environment to help companies make better business decisions. Proficient in Excel, Visualization tools, using different databases, automation and SQL. Experienced in data wrangling and report generation.Roles & Responsibilities:

  • Developed tabs, custom objects, reports, analytic snapshots and dashboards.
  • Hands on experience in Salesforce.com configuration in creating custom objects, various types of custom fields, buttons, links, record types, custom formula fields, field dependencies, validation rules, workflows, and approval processes.
  • Customized Salesforce CRM for generating Web-to-leads, Web-to-cases and Email-to-case.
  • Worked on different environments i.e. sandbox and production.
  • Migrated data from traditional applications to salesforce using import wizard and data loader utility.
  • Developed different page layouts, search layouts to organize fields, custom links, related lists and other??components on a record detail and edit pages.
  • Installed AppExchange applications per business needs.
  • Extract necessary data from number of sources, accumulate it together in prearranged format to perform analysis.
  • Harmonize the data according to the needs and generate reports on monthly, quarterly and yearly bases.
  • Compile and validate the reports according to the objective of analysis.
  • Create dashboards based on reports using various tools and giving insights which help in providing a bird-eye view of analysis.
  • Identifying methods and processes on improving operations efficiency.
  • Extensive interaction with the client or the off-shore team.
  • Own the Quality of Service (QoS) for the assigned deliveries ? accuracy and timeliness
?Consulting Projects Experience:
  • Tableau: Analyzing and giving insights on baby nutrition category across different channels for different markets and using visualization tool (Tableau) for the visual representation.
  • Customer?s Scorecard Analysis: Analyze the category shares over multiple time periods across different customers and classified them as per growth/decline for different ASEAN countries. Create dashboards using Tableau and Spotfire.
  • Landscape Analysis: Analyze Sales, Shares, Market Growth, Product Penetration, Distribution and Inventory Analysis for ASEAN markets across different channels.
  • Growth Analysis: Analyzing growth in distribution over time periods and studying market shares. Classify the categories across channels into Growing/Declining.
  • Google Analytics
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