Implement a checklist for contractor performance tracking
Conduct weekly and monthly site inspections and record findings
Review SLA and Performance
Score vendors annually and report top and low performers
Issue RFQ, Technical Report, and create Deals
Resident Happiness & Customer Service
Drive a culture of open communication, swift resolution, and satisfaction. Ensuring all residents use community software and all queries are resolved through it
Implement a 24-48-hour turnaround time on escalated resident queries and issues by HD.
Set up quarterly resident feedback surveys and digital suggestion boxes
Owners Committee Point of Contact
Execute the Owners Committee meeting
Prepare and submit the agenda through Mollak
Prepare and circulate MOMs with clear action points to implement after each meeting
Issue emergency notices through digital platforms
Crisis & Complaint Management
First point of contact for emergency response, coordination of any emergencies
Monitor and resolve cases in Mollak within RERA timelines
Issue Mollak violation notices 24 hours after unnoticed warning
Respond to RVS and/or legal warnings from DLD
Regulatory Alignment
Guarantee full alignment with DLD, RERA, and JOP Law
Attend meetings with authorities if needed (DM, DLD, RERA, etc.)
Prioritize life safety, fire codes, and community compliance
Maintain up-to-date fire and safety certifications and Red Folder
Participate in annual fire drills and quarterly safety awareness campaigns
Event & Community Engagement
Organize events to foster a vibrant, connected, and conscious community
Plan event calendar (major events, 2 kids, 1 gathering)
Introduce campaigns and sustainability education programs.
