Cluster Sales Manager - Corporate

Job Description

Operations:- Maintains a sales call pattern averaging 25 calls a week.- Minimum two accounts entertainment per week.- Establishes and maintains histories on every account with his/her market segments.- Attend the daily Departmental Sales briefing and debriefing.- Attend weekly review, with all feedback and planned calls and entertainment of the following week.- Submit weekly sales activity report to the Asst. Director of Sales, on Corporate Segment.- Develops Prospects Accounts, and implement a Sales Action Plan for each account.- Attends at the start of functions related to accounts handled.- Seeks intelligence information from accounts and competition.- Interacts and liaise closely with Front Office, Reservations, Food & Beverage, and Banquet & Conference Departments.- Assist with Sales Blitz, coordinated by the Asst. Director of Sales.- Performs related duties and special projects as assigned.- Attend the start of the functions related to his/her accounts handled.- Implements and executes all sales objectives and action plans to reach and exceed targets set- Solicits and service both Corporate and Groups business- Within established parameters, quotes and negotiate corporate contracts and groups business and where need be involved Director of Sales & Marketing to close contract.- Where applicable, closely coordinate and communicate with the international sales office with regards to RFP accounts/markets that are serviced by Outbound Sales- Ensures that the response to any business request is actioned within 24 hours maximum.- Promotes and produces sales leads for the Movenpick hotels outside of coverage area- Provides feedback to the Director of Sales & Marketing on changing marketing conditions, including trends in the competition, as a result of direct sales solicitation, telephone and direct mail, in his / her market areas.- Solicits and serves transient and group business and meetings- Formulates corporate offer letters and yearly contracts and any other required business correspondence- Arranges site inspections of hotel.- Handles incoming calls and ensures messages are taken an details are forwarded to the person concerned- Attends departmental and communication meeting as requested by Department Head- Attends major events in hotel and city as requested by Department Head- Closely monitors accounts revenue and business production of own corporate portfolio and that of any assigned Sales Executives.- Maximizes up selling opportunities whenever possible.- Establishes and maintains files of major accounts and assists Assistant DOS in maintaining the accounts management system.- Ensures that selling strategies are adhered to during negotiations and maximizes up selling opportunities whenever possible.- Disseminates sales related information to other departments as appropriate.- Maintains close communication with the Events Management Team in the negotiation process of their accounts.- Follow up with the conference coordinator after the invoice is posted - following an event or meeting with a Thank You and send Thank You Letter- Performs all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies to achieve the overall objectives of the position.- Reviews direct competition and conducts regular research.- Closely monitors accounts revenue and business production for the corporate accounts.- Keeps updated with client relationships and overall business goals.- Updates the Director of Sales & Marketing on the negotiation event / progress of each group.- Maintain an up to date account and contact database and details in property management system.- Ensure comprehensive and up to date knowledge of properties unique selling points, features, amenities, services and policies.- Ensure that MH&R Sales and Marketing Policies and Standard Operational Procedures are adhered to at all times.- Attends departmental and communication meeting as requested by Department Head. Administration:- Disseminates sales related information to other departments as appropriate.- Updates the Director of Sales on the negotiation event / progress of each group.- Ensures that the response to any business request is actioned within 24 hours- Performs all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies to achieve the overall objectives of the position.- Maintain an up to date account and contact database and details in property management system Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:- Ensure proper care of all equipment and furniture entrusted for Heartists use.- Be well-familiar with the hotels policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotels emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.- Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.- Respects and ensures respect of the hotels commitments to the "Environment Charter" of Planet 21 program (saving energy, recycling, sorting waste etc).- Understands and strictly adhere to the Rules & Regulations established in the Heartists Handbook and the Hotels policy on Fire, Hygiene, Health and Safety.- Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.- Does not disclose any financial information or any other information of the Accor Hotels.

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About Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making Feel Welcome resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.