Cluster Director of Sales

Job Description

Operations:- Directs and manages all group, transient, and catering/banquet sales activities to maximize revenue for the hotel.- Surveys, reviews and analyses competition, market trends, customer needs and comments in order to be proactive and adapt with business intelligence.- Actively participates in sales presentations, property tours and customer meetings.- Ensures optimal compliance with corporate audits.- Manages performance issues that arise within the Sales team.- Effectively communicates with other departments to plan and schedule Sales activities to align with organization and each department goals.- Conducts a daily briefing with department on current key activities.- Evaluate changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary.- Ensures guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance.- Participates in community and professional organizations to maintain high visibility and promote a positive image.- Ensures constant update of new technologies and strategies to ensure the brand remains at the forefront of online with the design.- Liaises with the Sales and Digital teams in Regional office for sales and Digital initiatives and adhere to the same in enhancing the hotels revenue while calculating the ROI for each initiative.- Liaises with Revenue Manager and Hotel Manager for enhancing the revenue streams, new avenues and ensuring that the revenue is maximised for the hotel.- Keeps continuous interaction with Finance department for follow-ups on credits, accounts and reports to maintain best relations and performance.- Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients.- Able to support hotels service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience- Accompanies sales team on sales calls to potential clients to assist in development of the account and to access the effectiveness and sales skills of the sales person.- Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.- Acquires and develops new business accounts and preparing sales proposals for clients- Actively involves in suggesting ideas to enhance traffic in F&B outlets and other revenue opportunities.- Liaises with Front Office, Banqueting, F&B and Finance re: all Hotel sales activities.- Produces and controls all sales literature, including brochures, flyers, poster, promotional letters and giveaways.- Manages the RFP and other administrative duties efficiently with the team.- Is responsible and holds responsibility of team for account management of key market segments.- As directed, participates in tradeshows, road shows and promotional events within the hotel and trade related organizations.- Establishes new corporate accounts year round and manages team productivity for new account generation.- Informs concerned departments important VIP arrivals, property tours, etc. well in advance.- Monitors a calendar on quarterly basis, promotions and mailer campaigns on Social Media with all departments.- Regularly reviews competitive websites and offers in terms of product range, marketing and other digital initiatives.- Manages the RFP and other administrative duties efficiently with the team.- Closely follows up on all business leads within a 24 hour response timeline to clients with his/her Sales team.Administration:- Manages performance issues that arise within the Sales teams.- Ensures appropriate hiring, training, motivating, coaching, counselling and developing of departments team members.- Is responsible for submitting weekly Sales report with detailed activities to the Hotel Manager.- Maintains account, contact, and activity and business details within Opera S&C and ANAIS according to Accor standards.- Compiles Sales and competitive intelligence information.- Is responsible for all reports, plans and key coordination of data with Regional Sales Team.- Respects and applies the hotel and brands guidelines & policies.

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About Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making Feel Welcome resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.