| Job Location | Dubai - United Arab Emirates (UAE) |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Hotels, Hospitality |
| Functional Area | Not Mentioned |
Roles & ResponsibilitiesManage owner communication and ensure timely responses to queries and requests.Review upcoming owner stays and check-ins, ensuring access details and required guest documentation are in place.Conduct welcome calls for new owners and explain onboarding procedures and payout timelines.Monitor the support inbox, follow up on pending requests, and coordinate with Accounts, Operations, Maintenance, and Communications teams.Track owner conversations, pending actions, approvals, and improvement requests in the Support Tracker.Handle owner cancellation requests, review contractual terms, and explore retention opportunities.Review and communicate maintenance quotations and improvement proposals to owners.Assist with owner payout queries and escalate unresolved or urgent issues to the relevant teams.Desired Candidate ProfileMinimum 3 years of experience in client support, customer service, hospitality, real estate, or property management.Excellent written and verbal communication skills.Strong follow-up, coordination, and problem-solving abilities.Good organizational skills and attention to detail.Ability to manage multiple requests and maintain professional owner relationships.
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