| Job Location | Dubai |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
- To ensure that all the outsourced services contracted by the Concierge are of high quality and fully corresponding to the guests and hotels requirements and needs, as approved by the hotel management.- To ensure that all the messages, correspondence, parcels, mail, luggage, etc. are delivered as per hotel standards and procedures.- To ensure that the lobby is free of baggage, trolleys and obstructing objects all the time and these items are safely stored.- To ensure that the privacy of the guests and the confidentiality of the information is respected.- To act as a representative of the Management when dealing with guest complaints or if a member of the Concierge team is facing difficulties that she/ he cannot solve on her/ his own.- To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.- To call the FOM, DOR or the HM for advice in serious cases or if an approval is required.- To be fully aware of and to report all guest comments or complaints.- To ensure that Guest History records are accurately maintained and all recurring guests are pre-registered.- To be aware of all VIPs visiting or staying in the hotel.
Keyskills :
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making Feel Welcome resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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