| Job Location | Dubai |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
Employment: Full Time Call Center Manager Up To 8k AED For A Music And Dance Institute In DubaiPOSITION: Call Center ManagerSALARY: up to 8,000 AED all-inclusive depending on experience and qualificationHIRING COMPANY: Music and Dance InstituteWORK LOCATION: Dubai, UAEAVAILABILITY: Immediately availableEMPLOYMENT TYPE: Full timeJOB DESCRIPTION:Manage 2 call center agentsHandle customer complaints and queriesConduct effective resource planning to maximize the productivity of resources (people, technology etc.)Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)Assume responsibility of budgeting and tracking expensesHire, coach and provide training to personnel to maintain high customer service standardsMonitor and improve ordering, telephone handling and other proceduresEvaluate performance with key metrics (accuracy, call-waiting time etc.)Prepare reports for different departments or upper management Salary: AED 8,000 per month inclusive of fixed allowances. REQUIREMENTS: CANDIDATE PROFILE:Open to ANY nationalityMale/Female, 40 years old and belowEDUCATION / EXPERIENCE REQUIRED:Bachelors Degree in any disciplineMinimum of 2-3 years of supervisory or managerial experienceExcellent interpersonal, customer service, problem-solving, conflict resolution and verbal and written communication skillsAbility to multitask and remain calm under pressureStrong coaching and leadership skills and has the ability to motivate employeesDecisiveness and attention to detailPolite and has a professional phone voice
Keyskills :
RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.
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