| Job Location | Dubai, United Arab Emirates |
| Education | Diploma |
| Salary | Not Mentioned |
| Industry | Automotive / Auto Industry Customer Service / Telecalling |
| Functional Area | Not Mentioned |
Assistant Service AdvisorJob Location : Dubai, UAEKey Responsibilities:•Greet customers and assess their vehicle service needs.•Provide clear explanations of recommended repairs and maintenance.•Answer customer inquiries regarding service timelines, costs, and warranties.•Assist in scheduling service appointments and managing the service calendar.•Prepare work orders and ensure accurate documentation of customer requests.•Relay information between customers, technicians, and parts departments.•Help generate cost estimates for repairs and maintenance services.•Review invoices with customers and process payments.•Follow up on pending approvals (e.g., warranty claims, insurance).•Contact customers post-service for feedback and satisfaction surveys.•Assist in promoting service specials and maintenance reminders.•Maintain service records and update customer databases.•Track vehicle status and notify customers of completion/delays.•Assist with inventory management of service supplies.Qualifications & Skills:•Education: High school diploma (required); automotive certification or associate degree (preferred).•Experience: 1+ years in automotive service, customer service, or a related role.•Technical Knowledge: Basic understanding of vehicle systems and repair terminology.•Strong communication and interpersonal abilities.•Problem-solving and multitasking in a fast-paced environment.•Proficiency with service software (e.g., CDK, Reynolds) and MS Office.•Other: Valid drivers license; ability to work weekends if needed.
Keyskills :
service software (e.g. CDK Reynolds) and MS Office
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