| Job Location | Dubai, UnitedArabEmirates |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | CustomerService / Telecalling |
| Functional Area | Not Mentioned |
Assistant Call Center ManagerJob Location : UAE:?Training, coaching, and leading call center representatives as they provide support for customers.?Answering representatives questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives?Assisting other management team members in identifying trends and establishing call center goals.?Ensuring staff members are achieving desired service levels and taking corrective action, as needed.?Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.?Disseminate any operational updates to the team.?Preparing the Roster for the team on a weekly basis?Preparing the monthly payroll report for the HR Team.?Prepare the Weekly Transaction Report.?Taking on other tasks or projects to support employees, other managers, and call center operations
Keyskills :
CallCenter experience
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