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Service Coordinator

1.00 to 10.00 Years   Duba, Saudi Arabia   13 Sep, 2022
Confidential Company
1 Jobs Openings
Job LocationDuba, Saudi Arabia
EducationCertification / diploma
SalaryNot Mentioned
IndustryIndustrial Production
Functional AreaNot Mentioned

Job Description

We are looking for a dynamic young professional who can perform the job of a Service Coordinator at our fledgling Duba branch. The person in this job is meant to be the first point of contact for Customers concerning the service and repair of their equipment.Areas of responsibility encompasses all Customer related activities which influence service and parts handling.

  • Responsible for opening and closing of Work Orders and providing summary of WIP to the Service Manager
  • When preparing a Work Order, obtain customer authority / agreement for the work to be performed, and inform the customer of the estimated repair cost and time to complete the work
  • Provide quotations for Service operations to the Customer
  • Create requisition for sublet work
  • Report to the Branch Supervisor work to be carried out under warranty
  • Request approval from Branch Supervisor any work to be carried out under goodwill
  • File and update all types of service/technical publications and maintain the Quality system
  • Follow up with Branch Supervisor & Accounts Department the status of account receivables and if credit limit exception occurs
  • Report to Branch Supervisor any service related customer complaints and concerns in his absence
  • Maintain machine history record
  • To handle all telephone calls, whether internal or external, in a professional manner.

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