Greeting customers on arrival?? Manning the entrance to the venue and welcoming guests as they arrive, before showing them to their seats
Delivering exceptional service?? Exceeding the expectations of customers throughout their visit, including taking orders, providing recommendations and responding to queries promptly
Resolving complaints?? Handling customer complaints directly or escalating to supervisors when needed
Managing reservations?? Receiving and recording incoming reservations in person, by email and telephone
Liaising with other teams?? Working closely with team members in other areas of the business, to create a seamless experience for the customer, e.g. kitchen staff
