Visitor Services Coordinator

Job Description

Visitor Services Coordinator /Key Accountabilities: Role purpose: To assist and support the Head of Visitor Services in fulfilling the tasks and responsibilities of the Visitor Services Department and to provide front of House/ Galleries operational requirements. To support and adhere to educational vision and mission of Qatar Museums by promoting intellectual understanding of the collections, as well as the mission of each individual museum. They conduct tours, serve as front-line of the museums and provide the visitors with a deeper understanding and appreciation of the artwork. * Cover the reception information desk welcoming visitors, presenting to the Museum and motivating them to visit the different galleries.* Disseminate material/publications to visitors and collect feedback forms and other information for evaluation and research purposes.* Present museum collections, exhibitions and activities to public visitors and educational groups in an informative, engaging, courteous, professional and relevant matter.* Actively involve visitors in a broader understanding of the exhibitions concepts and provide a context for the collections.* Coordinate for guided tours of the relevant museum for all the audiences.* Utilize age-appropriate methods and learning aids to enhance experience for all visitors with different learning styles.Assist with visitor flow through Museum.* Accommodate the needs and requests of disabled visitors and those with special needs.* Assist where appropriate with organizing, promoting and delivering of the museum?s Educational and Events programs.* Support program enhancement efforts by actively participating in observing and noting the visitors? experience and contributing to the program development. * Adhere to allocated roster and schedule that also includes working outside the official museum/QM hours.* Attend (mandatory) regular training sessions from curatorial, conservation and education department and receive ALL completion certificates of the obligatory PD training.* Maintain their objectivity at all times, be respectful of and polite to all visitors, and tolerant of different opinions expressed by the visitors.* Possess a strong interest in working with people and be willing to become actively involved in the museums* Have a deep understanding of the Museum policies and procedures, and how they relate with the Visitor Services Department.* Impeccable appearance and attire maintained at all times. Qualifications/Requirements: * High School Diploma / Bachelor?s Degree* 0 - 6 years? experience.* First Aid Training certification will be an added advantage.* Excellent spoken Arabic, English and preferably both. Other foreign language a plus.* Excellent communications skills, customer care and presentation skills.* Basic general knowledge of the field, interest in research and commitment to learning and continuously improving one?s level of knowledge.* Good Knowledge of Microsoft office and other relevant IT packages and formats.* Strong Organizational and time management skills.

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