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User/Customer Experience (UX/CX) Manager

1.00 to 10.00 Years   Doha, Qatar   14 Sep, 2022
Job LocationDoha, Qatar
EducationNot Mentioned
SalaryNot Mentioned
IndustryTelecommunications; Internet & E-commerce; Software Development
Functional AreaNot Mentioned

Job Description

As a Midweight UX/CX Consultant, you will be tasked with creating extraordinary experiences that change the lives of Qatar?s citizens, residents and visitors and helps us contribute to a better (digital) world. Working with our internal business analyst, content creator and visual designer and external agencies, you will be a hybrid wearing multiple hats as a human-centered strategist to uncover user needs through research, develop deep insights, generate concepts and craft how people will interact with the products and services we design. You will be looking at the bigger picture of desirability (people), feasibility (technology) and viability (business) of design; and will be working on design projects that range from more service design focused (conception of future services) to delivery focused (creation of digital products).Key Accountabilities:

  • Setup and conduct user research and perform usability testing.
  • Analyze quantitative and qualitative user research.
  • Synthesize data from many sources to identify strategic opportunities and recommend innovative solutions.
  • Create customer journey and service design artifacts.
  • Illustrate design ideas using storyboards, wireframes, process flows, and sitemaps.
  • Create the information architecture for user experiences.
  • Translate insights created from research and client input into deliverables (wireframes, user flows, sketches, interaction specifications).
  • Manage UX project deliverables and outcomes together with an interdisciplinary team of experts.
  • Able to set up co-creation workshops that unite forces and give stakeholders a clear sense of direction and helps them throughout the design validation process.
  • Engage with stakeholders, clearly articulating user needs and incorporate them in design solutions.
  • Participate in all phases of the product development lifecycle, including product ideation and definition, UI design, and user research and testing
  • Confidently defend design rationale used to create solutions in design reviews with product managers, engineers, and testers
  • Help set up internal visual design strategy and guidelines and ensure visual design excellence across all digital channels
  • Support Business Development department through preparation of workshops and presentation decks at all times of high demand

Keyskills :

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