| Job Location | Doha, Qatar |
| Education | Bachelor's degree / higher diploma |
| Salary | $1,000 - $1,500 |
| Industry | Media Production |
| Functional Area | Not Mentioned |
JOB?PURPOSE?SUMMARYProvide?first?line?support?for?all?Aljazeera?user?base?for?user?facing?hardware,?software,?desktop,?enterprise?and?broadcast applications.?Coach?and?mentor?engineers?and?lead?by?example.KEY?RESPONSIBILITIES?&?ACCOUNTABILITIES 1?Perform,?review,?and?confirm?preventive?maintenance?performed?for?critical?systems?to?avoid?On?air?output?service?interruption 2?Setup,?configure,?maintain?user?s?accounts?and?passwords?(functional?accounts,?distribution?groups,?etc...). 3?Prepare?&?write?knowledge?base?articles?and?other?documentations 4?Provide?immediate?support?for?urgent?calls?and?critical?areas?(on?Air?and?web?online?users,?Galleries,?Presenters,?Studios)?with minimal?service?interruption. 5?Setup?and?maintain?critical?IT?devices?used?by?field?journalists?and?external?bureaus?(Reporters,?Cameramen,?presenters,?etc...)?to ensure?business?continuity?and?provide?support?remotely?when?required 6?Respond?to?end?user?Incidents?and?Requests?(Calls,?E?mails?and?ESS)?and?ensure?all?calls?are?logged,?updated?and?closed accurately?as?per?agreed?Service/Operational?Level?Agreements?(SLAs/OLAs). 7?Coordinate?with?vendors?for?repairing?faulty?IT?equipment?and?ensure?critical?On?Air?devices?are?replaced?and?fixed?on?timely manner. 8?Manage?and?participate?in?projects?related?to?the?section?as?needed.OTHER?RESPONSIBILITIES 1?Record?all?IT?hardware?&?software?assets?using?the?followed?Asset?Management?process. 2?Prepare?general?reports?relevant?to?the?job?and?submit?it?to?superiors 3?Perform?other?duties?relevant?to?the?job?as?requested?by?superiors?and?act?as?a?higher?role?as?needed. 4?Train?new?employees?within?Technology?Support?teamJOB?REQUIREMENTS?/?QUALIFICATIONS Education:??Bachelor?of?Science?in?I.T?or?related?field???ITIL?Foundation?certification?preferred?(or?ability?to?become?certified?within?3?months?of?hire).Minimum Required Academic?Degree: Bachelor?DegreeExperience: ??2?years?of?experience?in?related?field.Minimum Required?Relevant Experience?Years: 2?Year(s)Skills:??Written?and?verbal?communication??Troubleshooting?and?Problem?Solving?Skills Knowledge:??IT?Hardware?and?Software ??IT?technologies,?networking?and?various?operating?system?setup,?configurations?and?technical?support?skills Abilities: ??Able?to?provide?technical?support?to?end?user?quickly ??Able?to?work?under?pressure ??Able?to?work?in?assigned?shifts ??Able?to?multitask ??Able?to?provide?Remote?Support ??Adaptability?and?flexibility Core Competencies:1??Al?Jazeera?ethics?and?code?of?conduct.2??Al?Jazeera?spirit.3??Diversity.4??Integrity.Work Environment: Job?Demands: Physical Characteristics: ?Be?in?good?physical?condition ?Ready?to?carry/move?IT?equipment Other Characteristics: 7.?PERFORMANCE?MEASURES??Meeting?IT?KPIs??Quality?and?accuracy?of?deliverables ??Delivering?services?within?the?SLA?(Service?Level?Agreement)?within?technology?standards ??Ensure?Security?of?delivered?servicesTOOLS?&?EQUIPMENTS ??Testing?Equipment ??Ticketing?system ??Remote?Desktop?Utility
Keyskills :
© 2023 HireeJobsGulf All Rights Reserved
