At least 2 years of professional experience in the editorial, digital field.
Experience in government projects in Qatar or GCC is a plus.
Technical documentation writing and maintenance.
Business Process evaluation and design.
Understanding of Industry Standards such as ITIL.
Proven experience writing technical documents
Educated to graduate level
Advanced level user of MS Office applications, i.e. Word, Excel and SharePoint.
Bilingual (Arabic and English).?
Key Responsibilities:
Review current documentation considering Business Processes, current Industry Standards (ITIL, etc.) and best practice
Highlight gaps and agree next steps/timings to document all Business Processes.
Agree format and structure for all Business Process Documentation.
Assist in the revision and/or creation of documentation, ensuring all Business Processes are documented in the same format/structure, presented in an easily digestible format and are readily available to all users.
Break down complex technical products into easy-to-understand guides that help the end-user understand how to use the products and services.
Obtaining product samples, document design, and technical content writing.
Testing and review of the technical communication.
Study product samples and talk with service/ product designers and developers.
Incorporate animation, graphs, illustrations, or photographs to increase users? understanding of the material. Standardize content across platforms and media
Collaborates with translators as necessary to convert/ process writing into the Arabic language.
Creates, revises, edits, or updates instructions, technical information, and frequently asked questions, as necessary as paper-based and digital operating instructions.
