Perform regular maintenance to ensure that networks operate correctly.
Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems.
Responsible for a variety of recovery tasks (e.g., installing and testing replacement hardware and software, keeping customer apprised of work status).
Solve technical problems quickly and effectively.
Work often as part of a team of technicians to resolve high-priority situations; work independently on routine (lower-priority) problems.
Work well in high-pressure situations (e.g., computer or system shutdowns).
Make decisions quickly, often with limited information.
Train users how to use new hardware, software; use new features of existing software; etc.
