| Job Location | Doha, Qatar |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | IT Services |
| Functional Area | Not Mentioned |
The Technical Support Manager is accountable for running and managing the company?s technical support (after sales) installations of new projects and Customer Service Department. S/He addresses technical issues in a timely and efficient manner and works on maintaining strong relationships with partners and end users ensuring full satisfaction at all times.Main Duties and ResponsibilitiesTechnical and Operations-Guide the sales team with equipment specifications, technical details and comparisons pertaining to competitive models;-Promote sales services and generate new business across all lines of sales including services;-Work on tender specs and request for proposals (RFPs) of assigned products and services;-Work on tender/quote preparation including but not limited to compliance, technical write-up, suppliers? preselection and so on;-Perform site visits as part of project preparations;-Ensure technical follow-ups for tender/quote clarifications sent by end-users;-Fulfill project implementations and supervisions as well as resource allocations;-Provide in-depth root cause analysis of reported technical issues, recommend remedial actions and update processes and procedures;-Establish and maintain strong relationships with partners and customers and achieve full satisfaction on technical and RMA issues;-Attend to technical issues raised by partners and end users in a timely and efficient manner while ensuring proper prioritization of incoming cases;-Ensure constant and effective communication with assigned vendors securing full support on technical issues related to the product equipment/supplies;-Present effective POC/demo to partner?s/end users;-Promote, work and lead in accordance with the rules and regulations communicated by vendors and Midis Group;-Maintain solid relationships with other internal departments;-Maintain records for service contracts and initiate renewal processes with the sales team and clients;Talent Development-Lead and coach the team cultivating empowerment and ownership;-Develop capabilities and secure a solid succession plan;- Conduct regular performance reviews, identify training needs and oversee development plans.
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