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Technical Service Advisor

5.00 to 6.00 Years   Doha, Qatar   24 Feb, 2022
Abdullah Abdulghani & Bros.Co. (AAB)
1 Jobs Openings
Job LocationDoha, Qatar
EducationCertification / diploma
SalaryNot Mentioned
IndustryAutomotive Dealership & Distributor
Functional AreaNot Mentioned

Job Description

Serves as the fix-it-right coordinator of the main workshop. He clarifies customers concerns by road testing vehicles and informs the customer of diagnosis. Coordinates with the technical training group for all technical related issues.

  • Promote the Fix-it-right the first time theme to the department
  • Ensure that all staff applies the fix it right concept by providing information relevant to Quality improvements
  • Report repeat repair jobs during FIR meeting and recommend countermeasures to the FIR team. All recommended countermeasures must be communicated to the workshop floor
  • Clarify customers concerns by road testing vehicles and give report based on findings
  • Performs road test and clarify the concerns of the customers
  • Assist service advisors with explanations to customers regarding concerns and action required or taken
  • Keep a record of all diagnosed vehicles with details of symptoms and probable countermeasures
  • Keep a computer record of all vehicles which undergone diagnosis and had been given a successful countermeasures with photos and details of action repair
  • Report non-compliance with quality processes, recommend and implement countermeasures
  • Give recommendations/suggestions to foreman on ways and means to improve the technicians work performance in technical aspects.
  • Liaise with workshop foreman and QC road tester to ensure quality
  • Help in maintaining and enhancing the quality control system, processes and policy
  • Coordinate with all QC/Road Testers & Foreman for all vehicles that requires attention

Keyskills :

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