Tech. Support Engineer (L1)

1.00 to 10.00 Years Doha, Qatar 07 Nov, 2024

Job Location	Doha, Qatar
Education	Not Mentioned
Salary	Not Mentioned
Industry	Business Consultancy Services
Functional Area	Not Mentioned

Requirements

Experience with Windows 10 / 11 and MAC OS
Availability for after-hours telephone support.
Ensure all tickets are closed within Customer?s internal approved SLA
Install, Configure and Troubleshoot all hardware, Software and network printers.
Assist & maintain Wired LAN and Wireless networks.
Manage Microsoft System Center Configuration Manager (SCCM).
Manage Microsoft Intune, Application Packaging.
Deployment of Windows Operating System and applications.
Responsible to co-ordinate with other entities for setting up the virtual meetings
Evaluate and understand new products for training purposes.
Provide support, guidance and assistance to Junior Technical Support Engineers or Technical Support Engineers.
Ability to maintain excellent Customers service report.
Any other duties which may from time to time be requested by Technical Support Manager or Management.
Hardware skills with Dell Technologies Client hardware (Laptops, Desktop and Workstations)

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