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Team Leader

1.00 to 10.00 Years   Doha, Qatar   09 Aug, 2023
Saleh Al Hamad Al Mana Co.
1 Jobs Openings
Job LocationDoha, Qatar
EducationNot Mentioned
SalaryNot Mentioned
IndustryAutomotive Dealership & Distributor; Automotive Repair, Spare Parts, & Support Services
Functional AreaNot Mentioned

Job Description

  • Ensures Service Advisors with the most suitable skills are working on developing excellent Customer relationships
  • To assign and monitor service revenue targets to their Service Advisor
  • Develops and identifies Customer Advisor training requirements
  • Ensures Customer concern is clearly defined by all customer facing staff
  • Coordinate with parts department to ensure the Customers are fully aware of the Parts status
  • Develops a strong working relationship with the workshop managers and team leaders to ensure all the customers instructions are being followed
  • Performs periodic checks to ensure all customer facing staff are following the instructions requested by the customers
  • Ensures that all invoicing is done correctly and to the highest standards
  • Ensures that all the paper work being generated is up to the highest standards
  • Ensures that the standards requested by Nissan are followed and ready for outside audit at any time
  • Maintains the coverage of staff required to best serve the customers? requirements
  • Ensures that the reception housekeeping is maintained
  • Ensure that the storage of filling is maintained
  • Conduct on the job training, to ensure that the staff are operating to the maximum efficiency
  • Conduct weekly meetings with all the Reception staff to identify weak areas within the operations that require immediate action
  • Conduct weekly meeting with the Workshop Team leaders to voice customer concerns and develop strategies to rectify the concerns
  • Conduct weekly meeting with the Warranty Manager to maximize the warranty benefits for the customers
  • Monitor the Work In Progress and keep it at a minimum,
  • Take corrective action with the Service Senior Management team to continually develop CSI
  • Assume other responsibilities as assigned by the direct manager

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