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Team Lead - Customer Service

1.00 to 10.00 Years   Doha, Qatar   31 Mar, 2023
Malomatia
1 Jobs Openings
Job LocationDoha, Qatar
EducationNot Mentioned
SalaryNot Mentioned
IndustryIT Services
Functional AreaNot Mentioned

Job Description

Team Lead - Customer Service (Qatari National Only)Job Roles and Responsibilities

  • Manage the team members in all aspects of the service delivery
  • Ensure project updates are share with the team on timely manner
  • Ensure Staff is meeting company policy and procedures
  • Ensuring the Project targets and KPIs are met on daily basis.
  • Interact with other teams to ensure smooth working of the project.
  • Couch and counsel team members as and when required.
  • Maintain project updates.
  • Participate in meeting as and when required.
  • Ensure CSRs attends work regularly
  • Provide performance feedback to the team members.
  • Maintain administrative details for the team.
Key Interactions
  • Other Team Leaders
  • Support Team like Quality, WFM etc
  • HR
  • IT Team˙
  • Client Focal Point (External)

Keyskills :

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