hireejobsgulf
Register for Job

Support Specialist - Online Charging System

8.00 to 0.00 Years   Doha, Qatar   24 Dec, 2020
Starlink
1 Jobs Openings
Job LocationDoha, Qatar
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryTelecommunications; IT Services
Functional AreaNot Mentioned

Job Description

Purpose:This role is to manage the online charging system and fix the issues within the SLA predefined with other B.U.This will be consider as 1st line support and will also be part of operations support.This will include operating the billing cycles and meet the KPI of completing the billing cycle on time.Context/ Background: Part of the activities carried out by IT Department responsible for providing efficient and effective solutions and technology to Qtel and its business units to achieve maximum productivityOverviewOnline Charging System - Responsible for Online Charging system(Matrixx & Ericsson) support and development. The main roles are:

  • Provide full support for operation team to run the OCS with minimal errors.
  • Provide full support for OOREDOO users, resolve their issues and incidents that related to online charging system.
  • Configure Products on Online Charging system(Matrixx & Ericsson) as per business requirements
  • Managing the projects which are related to OCS.
  • Coordinate with other departments in the Technology to implement and manage any project/CR that are related to different systems in IT.
Business Impact
  • Manage ?the online charging system (Matrixx & Ericsson) etc. which includes providing full support for all other B.U and implement any new changes that related to product/Service/Promotion.
  • Prepare and present technical recommendations, guidelines, progress reports and high management presentations for issues related to charging platforms and applications development.
  • Support other departments/divisions, implement the new marketing papers and promotions.
Costs & Profitability
  • Meet department productivity and quality goals.
  • Optimize resources and identify cost saving.
  • Ensure time-to-market in line with internal customer expectations.
Problem Solving
  • Make sure all issues are reported timely and accurately.
  • Implement a problem resolution strategy and plan resource allocation aiming to minimize problem resolution time.
  • Ensure all issues are solved within permitted timeframe.
Planning & Organizing
  • Plan the implementation of any new applications so that there is minimum disruption to business operations.
  • Develop plans and procedures to implement activities to improve quality and efficiency of the department.
  • Monitor department performance in line with BU score card.
  • Direct staff in the development, analysis, and preparation of reports.
  • Prepare and test BC/DR plans in line with guidelines issued by Performance and Compliance.

Keyskills :

APPLY NOW

Related Jobs

© 2023 HireeJobsGulf All Rights Reserved