| Job Location | Doha, Qatar |
| Education | Not Mentioned |
| Salary | $1,000 - $1,500 |
| Industry | Maritime & Marine Engineering |
| Functional Area | Not Mentioned |
Key Roles & ResponsibilitiesCustomer Service? Resolve product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution? Communicate to the clients/customers regarding the cargo which have been shipped via land, air or sea freight? Respond to all requests for quotations from internal parties within 24 hours from initial receipt with a daily tracking report? Monitor daily shipments, handle any issues that may have occurred such as lost shipments, Ship on Board (SOB) status, Shipment status, Container loading and positioning, etc.? Liaise with all overseas agents, major shipping lines and airlines in procuring the best rates as per the customers requirements? Ensure a high level of customer satisfaction and maintain a closed contact with all customersOperations?Provide to Assistant Manager weekly inbound and outbound volume reports by customer? Participate in the operations activities in cooperation with other relevant departments to ensure proper coordination of orders? Coordinate with the MLCOperations team to find solutions and resolve matters in relation to customers queries? Maintain records of interactions/shipments with the customers in an orderly manner? Obtain and evaluate all relevant information to handle product and service inquiries and follow up to ensure that appropriate actions were taken? Refer unresolved customer grievances or special requests to designated departments for further investigation? Assist A/R collections and support team members when neededOther? Perform other job-related duties as assigned
Keyskills :
© 2023 HireeJobsGulf All Rights Reserved
