| Job Location | Doha, Qatar |
| Education | Bachelor's degree / higher diploma |
| Salary | Not Mentioned |
| Industry | Human Resources |
| Functional Area | Not Mentioned |
Plan and manage the operational activities of the IT Service Desk team, ensuring that the level of customer service is aligned with the business? requirements.Assists the IT Service Desk Manager and works closely with the IT Service Desk team as required.?MAIN DUTIES AND RESPONSIBILITIES:Helpdesk:1.????? Team Lead of IT Service Desk, manage the team activities including shifting schedules on monthly basis and strategic resource planning ensuring the level of support requirement for head office and branch location.2.????? Ensure that all requests from customers are handled promptly and effectively, ensuring that agreed service levels are met.3.????? For all requests that cannot be directly resolved, provide an effective interface at the highest level between customers and service providers; ensuring that priority setting and escalation procedures are applied effectively.4.????? Ensures high quality services are provided to customers in compliance with IT policies and procedures.5.????? Improve efficiency and effectiveness of helpdesk activity by analyzing and proposing recommendations for improvement.6.????? Produce weekly and monthly statistics and performance reports.Infrastructure:7.????? Provide 1st and 2nd line support on desktop systems, including SCCM and Windows.8.????? Manage projects on behalf of Head of IT Infrastructure, ensuring timescales and project completion are adhered to.9.????? To oversee new Branch IT Installations and office closures/moves.?
Keyskills :
Service Desk
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