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Sr. Service Engineer

5.00 to 10.00 Years   Doha, Qatar   19 Jul, 2019
IBMKenexa-Honeywell
1 Jobs Openings
Job LocationDoha, Qatar
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryManufacturing and Production; Information Technology; Engineering
Functional AreaNot Mentioned

Job Description

  • Perform routine / complex preventative maintenance work and/ or corrective activities for all system components that comprise the Honeywell DCS virtualization system on Dell FX2 and IBM platform.
  • Ability to run complex issues and solving under pressure situation on site for Honeywell DCS virtualized infrastructure.
  • Perform routine / complex preventative maintenance work and/ or corrective activities for all system components that comprise the Honeywell DCS network design with Cisco infrastructure.
  • Ability to lead complex issues and solving under pressure situation on site for Honeywell DCS FTE network infrastructure.
  • Co-ordination between customer and Technical Assistance Center team to resolve the issues in time, & drive customer satisfaction.
  • Ability to influence Internal/External partners. A clear effective communicator who can convert customer problems into actionable items & drive it to closure.
  • Work with Qatar services team & drive continuous improvement in service delivery.
  • Perform the small modification projects and services at assigned customer location
  • Responsible for all activities pertaining to the requesting, accepting and closing of permits to work (inclusive of performing risk assessment and site impact analysis, peer reviews ensuring the necessary approvals and controls are in place before work proceeds and that the implementers are aware of the limits and restrictions of permits)
  • Raise the necessary Service Requests (SR) with the relevant Honeywell Technical Assistance Center and follow issue through to resolution
  • Intensify any SR issues considered to have either a serious impact or political impact to the Site Services Field Service Manager
  • Maintain dedicated business relationship with customer in supporting the Honeywell install base
  • On Call support for site issues, resolution to be provided within resolution time in contract
  • Support site start-up and commissioning activities working closely with operations
  • Responsible to deliver support services as per contract scope
  • Adhere to all Honeywell GSM processes, Honeywell business code of conduct
  • Ensure consistency Honeywell/Customer safety procedures & matrix activities as per assigned AOP.

Keyskills :
Virtualization Technology FSCM GST LSS Information Engineering

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