Coach and develop legendary customer experience standards, flawless spa processes, impeccable spa health standards and human resource compliance.
Drive results through maximizing daily sales plans, flawless scheduling, and controlling expenses and achieve metrics through spa leadership, execution of the Spa continuous coaching.
Ensure efficient spa operations and compliance to all corporate procedures.
Ensure inventory control.
Be aggressively hospitable with tenants and guests.
Handle and resolve all tenants & guests issues relating to departmental operations.
Ensure that standards for quality, content and variety are met.
Make efforts on revenue (and net profit) generation.
Master calendars maintained at least 6-12 months in advance.
Meet / Exceed budgets for revenues, labor costs, and direct costs in departments supervised Produce quarterly Program Guides and oversee content of club newsletters.
Act as a liaison between Spa Team and other Departments.
Attend weekly Departments meeting and other meetings required of the position.
Coordinate with other department heads and staff within the department in the performance of duties and responsibilities.
Ensure that all operational equipment is used to its appropriate function and well maintained.
Report all defectives asset and equipment to his/her direct manager.
Develop Leadership Team members to promote growth within the resort by implementing training initiatives, personal development plans and providing continuous coaching.
Be responsible for sourcing, recruiting, hiring, retention and developing succession planning of top talent.
Be accountable for supervision of all staff members through ongoing verbal communication, written evaluations, and Performance Appraisals.
Organize effective promotional activities and employee events
