| Job Location | Doha, Qatar |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Call Centers & Customer Care Outsourcing |
| Functional Area | Not Mentioned |
The role holder is responsible for managing and engaging with customers through various social media chats and email. This position requires a combination of customer service skills, social media expertise, and the ability to handle inquiries, complaints, and feedback effectively.RESPONSIBILITIES? Monitor social media channels for mentions, comments, and direct messages related to the company or brand.? Respond promptly to customer inquiries and comments on social media platforms in a professional and customer-friendly manner.? Address and resolve customer concerns, complaints, and issues raised on social media, ensuring a positive customer experience, relevant information, updates, and promotions with the audience through social media channels.? Promote brand loyalty by engaging with customers and fostering a positive online community around the brand.? Coordinate with other departments to gather information or resolve complex customer issues communicated through social media.? Assist in the implementation of social media campaigns and promotions to enhance brand visibility and engagement.? Stay informed about social media trends, customer sentiments, and industry developments to adapt strategies accordingly.? Provide regular reports on social media metrics, customer interactions, and feedback to assess performance and inform improvement strategies.? Ensure adherence to company policies and guidelines in all social media interactions, maintaining a consistent and positive brand image.
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