Service Technician (Mobile Phones / Devices)

1.00 to 10.00 Years Doha, Qatar 20 May, 2021

Job Location	Doha, Qatar
Education	Not Mentioned
Salary	Not Mentioned
Industry	Telecommunications; Consumer Electronics; Retail & Wholesale
Functional Area	Not Mentioned

Serves customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction.

Inform customers of job status
Diagnose, troubleshoot and repair devices
Provide recommendations for problem resolution
Explain complex technical issues to customers in a non-technical, simple to understand manner
Provide repair and replacement estimates to customers
Ensure that all repairs meet or exceed company quality standards
Greet customers in a friendly manner and maintain a positive work environment
Answer phone calls with a professional, courteous and friendly demeanor
Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
Keep track of all devices and inventory while safeguarding all van stock
Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair
Maintain the cleanliness and professional appearance of the repair van

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