Assesses existing work requests in Service Request systems for Residential customer and ensures proper workflow and closing.
Assesses urgency and responds appropriately, escalating issues as necessary.
Monitoring the current number of requests that require attention, are late, require approvals, have errors, or are still open.
Reviews, approves, creates, and monitors work orders in Service Request System (CAEMS).
Ensure stakeholders coordination for successful and satisfactory solution for tenants.
Liaise with tenants, service providers and customer service team to ensure proper communication between parties.
Monitors, tracks, and provides information on the status of work orders and explains work order processes to tenants and customer service.
Educates customers on services and resources; directs customers to electronic information and systems and works to ensure SR policies and procedures are followed.
Monitor Service Providers responses to resolve SR.
