| Job Location | Doha, Qatar |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | IT Services |
| Functional Area | Not Mentioned |
We are hiring a Service Management Lead for one of our clients in Doha.Candidates who have the required qualification and good experience may apply.Can join immediately.RequirementsBachelor degree in Computer Science, Management Information Systems or equivalent.Relevant IT certifications will be an advantageMinimum 10 years of experience in leading IT Service Management team including end user IT services such as desktop/laptop hardware and operating system, collaboration tools such as email client, MS Teams, etc, Printers, Scanners.Hands on experience to perform remote troubleshooting Experience in managing high volume of customer service Overarching broad based IT Knowledge across the whole domain Proficient in quality, processes and best practicesBroad understanding of emerging technologies and market needs within IT Service Desk domainExperience of working in a customer service environment Analytical and problem-solving skillsExperience of working in the region and knowledge of local culture will be an added benefitHigh attention to detail and accuracyFlexibility and a related ability to work autonomously
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