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Service Desk Operations Engineer

1.00 to 10.00 Years   Doha, Qatar   09 Jul, 2021
Vodafone Qatar
1 Jobs Openings
Job LocationDoha, Qatar
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryTelecommunications
Functional AreaNot Mentioned

Job Description

As a bold global technology leader, our products and services touch the lives of millions, as well as lending a huge helping hand to some of the country?s most crucial organisations. From contactless payments to connecting emergency services, our technology delivers some truly exciting initiatives, not to mention the incredible connections we make on a global level every single day. We rely on the brightest sparks to help us deliver new innovations. So if you believe, like we do, that technology can help us imagine, create and realise a more connected future ? then we need you to help us achieve that goal! We?re focused on building the best network, providing a knockout digital experience and giving back the very best to our customers. Not bad for a company you thought was just a mobile network provider, right? We?re here to prove we?re no one trick pony and our technology reach goes way further than you imagined. Read on to find out just how far....With us you will be responsible for:?

  • Experienced professional responsible for the managing End-to-End Service management Service Desk activities (24X7 Environment)
  • ?ITIL Foundations certified and have Process knowledge of Incident, Problem, Service Requests and Change Management.
  • Ensured optimum accessibility of the service desk based on Service Level Targets (SLTs) with customers;
  • Ensured that problems and solutions are properly recorded into BMC Remedy /ticketing tool; determined priorities in the handling of incoming calls.
  • Responsible for day-to-day management of the service desk team and for appropriate capacity planning alongside Workforce Management team.
  • Ensure the services are meet and quality standards set by the company through establishing and monitor the daily KPIs set for the teams
  • Act as a bridge between the Business and the Service Management function, contributing to the?Incidents, Service Requests etc and bringing together Technology and Business stakeholders to keep them updated. Ability to Coordinate with Technical and Non-Technical Audience
  • Perform monitoring on IT and network elements according to the monitoring tools and alarms.

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