Take deatils of vehicle history and faults, providecustomer with an estimate of time and cost.
Understand?customers?ongoing?vehicle?requirements & up sell?additionalservices?and?products?to?customers?to?increase?profitability?of?the?service?centre.
Plan?all?jobs?effectively?to?optimise?workshop?utilisation,?offer?additional?services?to?customers?when? the workshop?not?working?to?capacity.
Ask when customer would like car to be ready.
Always explain to the customer their invoice & explain all job done.
