| Job Location | Doha, Qatar |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
Job Responsibilities* Greet customers in a friendly and professional manner, establishing rapport and building strong customer relationships.* Listen attentively to customer concerns, inquiries, and service requests, documenting all relevant information accurately.* Conduct vehicle inspections alongside customers, identifying and documenting service requirements.* Provide accurate and detailed explanations of recommended services, repairs, and maintenance to customers, addressing their questions and concerns.* Prepare detailed service estimates, including parts, labor, and anticipated completion times, and present them to customers for approval.* Schedule and coordinate service appointments, ensuring efficient utilization of service department resources.* Maintain open communication with customers throughout the service process, providing regular updates on the status of their vehicles.* Collaborate with technicians to ensure all necessary repairs and maintenance tasks are performed accurately and in a timely manner.* Work closely with the parts department to ensure the timely availability of required parts and accessories for service jobs.* Accurately complete service orders and invoices, ensuring all relevant information is recorded, and proper documentation is maintained.* Process customer payments and transactions, following company procedures and guidelines.* Address and resolve customer complaints or issues promptly and professionally, escalating to management when necessary.* Stay up-to-date on the latest automotive technologies, service procedures, and industry trends through continuous learning and training opportunities.* Maintain a clean and organized work area, ensuring all customer areas are well-maintained and presentable.* Adhere to company policies, procedures, and safety guidelines at all times.Qualifications* Customer Service* Automotive* Qatar, GCC* English* Basic computer proficiency, including knowledge of standard office software (e.g. MS Office).* Excellent communication and interpersonal skills. Strong problem-solving and conflict resolution abilities. Ability to multitask and work in a fast-paced environment.Skills* Knowledge of automotive terminology, parts, and service pricing. Sales or upselling experience.* Experience with automotive service software, dealership management systems, and customer relationship management (CRM) software.* Excellent communication and interpersonal skills. Strong problem-solving and conflict resolution abilities. Ability to multitask and work in a fast-paced environment.* Basic computer proficiency, including knowledge of standard office software (e.g. MS Office).ExperienceEducationDiploma / Bachelor
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