| Job Location | Doha, Qatar |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Service Advisor |
| Functional Area | Not Mentioned |
Roles & ResponsibilitiesGreet customers, listen to their concerns, and accurately document vehicle issues and service requests.Prepare job cards and communicate customer concerns to technicians.Provide cost estimates, repair timelines, and obtain customer approvals.Advise customers on recommended services, maintenance schedules, and warranty coverage.Follow up on work progress and keep customers updated.Ensure all completed services are reviewed and explained to customers before vehicle handover.Handle customer complaints professionally and escalate issues when required.Maintain service records and ensure documentation accuracy.Promote additional services, accessories, and value-added offerings.Coordinate with parts, body shop, and technicians to ensure timely service delivery.Ensure a high level of customer satisfaction and retention. Desired Candidate ProfileBachelor's Degree in any engineering field (preferrably Mechanical).Minimum 2 years of experience in the same role.Bilingual - Fluent in Arabic & English.Strong customer service skills.Ability to coordinate & organize the scheduling of clients service requirements.Strong technical knowledge to be able to diagnose vehicles accurately and communicate with the workshop technicians smoothly. Ability to negotiate with customers and achieve the upselling targets.
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