Service Advisor

3.00 to 4.00 Years Doha, Qatar 15 May, 2024

Job Location	Doha, Qatar
Education	Certification / diploma
Salary	Not Mentioned
Industry	Automotive Dealership & Distributor
Functional Area	Not Mentioned

Schedule service appointments.
Obtain customer and vehicle data and review vehicle history before customer arrival.
Greet customers promptly upon arrival and Answer customer calls promptly.
Advise customers on vehicle care and maintenance according to MB specifications.
Notify team leader of incoming work and Monitor progress of repairs throughout the day for all job cards created.
Provide accurate and complete written cost estimates for labor and parts.
Document vehicle problems clearly and accurately on job cards.
Contact customers for any changes to job cards and explain reasons for changes.
Implement and maintain service marketing programs.
Obtain customers signature on repair orders and provide them with a copy.
Ensure high customer satisfaction.
Perform final inspection before delivering vehicle to customer.
Initiate invoice process after servicing vehicle.
Personally hand over vehicle to customer and ensure their satisfaction.
Explain all work performed and associated charges to customer.
Ensure vehicle is clean and serviced before delivery.
Inform customer of any service delays and hand over vehicle accordingly.
Maintain professional appearance and keep work area clean.
Complete temporary assignments as required by managers.

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