| Job Location | Doha, Qatar |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Automotive Repair, Spare Parts, & Support Services |
| Functional Area | Not Mentioned |
Performs service consulting.? Performs service consulting at the vehicle.? Informs the customer about service, price and deadline.? Supports in the framework of accident damage.? Records customer and vehicle data for the customer database.? Guarantees customer mobility.? Issues courtesy or hire car to the customer.Manages the repair process.? Prepares and settles complete and detailed orders.? Organizes diagnosis test drives for the service technician andworkshop master technician.? Checks availability of parts before the start of repairs.? Matches current workshop capacity with order deadlines.? Obtains permission from the customer for additional work, andinforms the workshop master technician or technician regardingthis.? Instructs parts sales for the best parts provision.Prepares and releases invoices.? Prepares damage calculation for repair authorization.? Checks and releases complete and correct invoices forservices.? Prepares invoices for inspections and standard repairs.? Assesses and processes warranty and goodwill settlementapplications with regard to procedures and technical aspects.? Agrees on payment conditions with the customer according tobusiness conditions approved by the management.? Prepares estimates taking into consideration the current valueof the vehicle.Carries out the vehicle handover.? Carries out final acceptance and vehicle handover.? Performs final acceptance with a test drive and an invoicecheck.Promotes services and products.? Offers, consults and sells parts, accessories, and lifestyleproducts.? Promotes services not performed (telephone offers).? Organizes and undertakes regular telephone promotions ofservices based on customer needs.? Organizes and checks product improvement campaigns.? Introduces customers to sales advisors and BMW genius ifcustomer is in re-purchase phase.Observes the market.? Performs regional market and competition observation withregard to service products.
Keyskills :
© 2023 HireeJobsGulf All Rights Reserved
