Senior Emerging Platforms Officer - Qatari National

Job Description

Senior Emerging Platforms Officer - Qatari NationalQatar Airways Location Doha, Qatar Category Corporate & Commercial Job Id 146490Closing Date:02-08-2022 JOB DESCRIPTIONAbout the roleAs a Senior Emerging Platforms Officer, you will be responsible to drive the digital direct revenue growth through supporting a digital services platform that enables the delivery and operation of best-in-class sales, travel assistance and self-servicing tools and products, while keeping a pulse check on the latest innovations and technology Key accountabilities include: * Document business process, objectives and technical requirements for new platform functionalities by conducting sessions with product management and other stakeholders* Conduct research to identify new innovative travel solutions to support new platform services and functionalities, by preparing expected scope of services and finding potential new service providers* Leverage customer and competitive insights as an input to idea exploration and workshops to organize and prioritize opportunities aligned to segments and audiences* Formalize ideas and service concepts into compelling, profitable and differentiated value propositions by scoping, measuring benefits and value for customers, completing competitive benchmarking, developing a go-to-market strategy, etc.)* Identifying emerging trends and analyzing white-space opportunities in the market to determine the potential impact on professional services* Participate in solution definition and review with engineers and architects to ensure platform requirements are properly translated to development* Establish regular exchange of information with customer facing teams to understand customer pain points in order to channel customer experience feedback into the emerging platforms roadmap* Establish guidelines for qualitative and quantitative emerging platform usage by capability and enforce these by implementing monitoring and conducting audits* Assess the impact of new features for emerging platforms after implementation to understand whether the expected objectives are met by collecting, reviewing and collating internal and external feedback and analytics* Investigate emerging platform performance irregularities to identify problems by reviewing user feedback and system logs. Rectify and conduct testing to ensure functionality and issue is addressed* Prepare and maintain emerging platform feature documentation as well as interface documentation to allow product teams to develop new products and services* Develop best practices of consuming new services for product and services teams to ensure consistency and optimized usage* Maintain platform user license and quota allocations to avoid exceeding contracted values, provide alerts and justification for amendments in licensing/quotas* Prepare platform updates when new versions are released from vendors by reviewing changelogs and current capability utilization to identify opportunities and gapBe part of an extraordinary storyYour skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You?ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community of innovators and Qatar Airways best in class Digital team that are driven by Design and outside the box thinking. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what?s never been done before. Together, everything is possibleQualificationsAbout you* Minimum qualification of bachelor?s degree or equivalent is essential.* 4+ years of job-related experience* Good understanding of digital sales marketing and distribution mechanisms* Solid knowledge of at least one airline system or application* Experience in working with digital ecommerce* Experience with some of the latest technologies such as augmented reality, machine learning, Data Analysis, AI and personalization.* Previous experience in service operations preferably in the Digital industry * An Avid follower of latest trends and global innovationsAbout Qatar Airways GroupOur story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We?ve grown fast, broken records and set trends that others follow. We don?t slow down by the fear of failure. Instead, we dare to achieve what?s never been done before. So whether you?re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.How to ApplyIf you are interested to submit your application and feel you are a good fit for this role, please complete our application form and upload your CV for our review and consideration. Location Doha, Qatar Category Corporate & Commercial Location Doha, Qatar Category Corporate & Commercial Location Doha, Qatar Category Corporate & Commercial Location Doha, Qatar Category Corporate & Commercial Location Doha, Qatar Category Corporate & Commercial Location Doha, Qatar Category Corporate & Commercial Location Doha, Qatar Category Corporate & Commercial Location Doha, Qatar Category Corporate & Commercial Location Doha, Qatar Category Corporate & Commercial

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