Salon Manager

Job Description

The Salon Manager will be accountable for the operation of Salon shop(s) and achieving the operational performance targets within the approved budget while at all-times ensuring the integrity of the brand. He/she shall manage the shop employees performance, instill the Company values among them and promote teamwork to ensure the delivery of excellent customer services.Essential Duties & ResponsibilitiesA. Store Operations Management

• ?Ensures that day to day operations of salon(s) is adhering to Standard?Operating Procedures (SOPs);
• Maximizes operational efficiency and ensures compliance with quality?assurance policies and procedures;
• Provides personalized approach to clients and staff, identifying and?resolving urgent issues;
• Proposes to Area Manager initiatives and changes that will improve the?business such as operating hours, services, products, merchandising, expansion?opportunities;?
• Proposes to Area Manager new best practices and trends to enhance?existing ones and create new standards, policies and procedures;
• Analyzes and approves the staffing roster;
• Ensures that staff adheres to the company prescribed grooming and?presentation standards;
• Ensures high standard of cleanliness and proper maintenance of shop?facilities.

B. Services

• Drives the achievement of excellent customer services through?continuous improvement initiatives;?
• Ensures that the salon(s) create a customer service culture by guiding?employees to become problem solvers, cooperative and accommodating;?
• Provides input to Area Manager on developing relevant services and?treatments, including setting treatment protocols and selecting products for use?in the?treatments?and?retail sale;
• Ensures that all staff follows the standards and procedures for each?service they provide;
• Exercises promptness in resolving customer complaints and?comments/feedback;
• Monitors customer satisfaction by conducting surveys which includes?focus groups and comment cards;
• Anticipates, identifies and ensures that customer needs and?expectations are met in the best possible way.

C. Sales & Financial Management

• Controls the operational expenses and facilitates product margin?analysis to ensure profitability;
• Maximizes sales by introducing revenue generating strategies and?communicating to the team the projected revenue targets for treatments and retail;?
• Uses information technology to record sales for data analysis and?planning;
• Administers staff and client scheduling for maximum revenue?generation and profitability;
• Interprets Financial Reports with the Area Manager and provides?expertise on the analysis of (projected) Revenue vs. Expenses.

D. Personnel Management

• Ensures that all employees are well trained for their respective positions?by coordinating relevant training and development with the HR Department;
• Coaches and develops staff to maximize their potential;
• Proposes new rules and procedures for employees which?includes policies in the workplace and ensures effective implementation;
• Ensures that staff issues are timely communicated to HR Department?for appropriate action;
• Conducts employee performance appraisals.

E. Merchandising & Stocking

• Maintains the optimum products stock level at all times to ensure a?smooth and financially effective operation;
• Suggests improvements to visual merchandising.

F. Marketing

• Maintains awareness of market trends and techniques in the grooming?industry, understands?forthcoming customer needs, and monitoring?local competitors marketing activities;
• Coordinates with Area Manager and Shop(s) Supervisors regarding?promotional programs and marketing initiatives;
• Suggests ideas that will improve customer loyalty;
• Provides input to Area Manger on organizing public relations,?promotional and marketing events to drive customer visits and sales.?

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