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Sales Support Manager

1.00 to 10.00 Years   Doha, Qatar   10 Mar, 2021
Starlink
1 Jobs Openings
Job LocationDoha, Qatar
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryRetail & Wholesale
Functional AreaNot Mentioned

Job Description

Purpose of Role:??Starlink looking for highly Qualified & experienced leader to perform unremarkable service delivery of Customer Care??Context:Working closely with all stakeholders in terms of customer service, enhancing customer experience with utmost quick support from after sales support across all communication channelsAccountability & Responsibilities of Role:?

  • Lead all sales support functions like Customer Care, Repair Center, Order management, MIS and Inventory management
  • Monitoring SLAs across all sales support functions
  • Create and monitor processes across all sales channels
  • Monitor end to end activities across all sales channels and highlight changes / enhancements when and where required
  • Monitor sales figures and alert respective channels regarding expected shortfall in the targets
  • Meets with other departments to make sure that sales and sales support functions are working correctly
  • Provides any necessary data or reports to the sales team
  • Deals with any customer complaints and resolves the issue as necessary
  • Supporting management with the actual sales numbers and forecasts in order to prepare targets and budgets
  • Adhering to compliance of consumer protection laws in the country and monitor all activities to avoid any penalties
KEY PERFORMANCE INDICATORS
  • Performance: will be measured based on Monthly Balance Score Card (BSC)
  • Meet Management expectations in terms of project delivery
  • KPIs are linked with contractual targets from customer.
Network
  • Strong leadership skills to lead the team and maintain good relationship with the customers
Decision making authority
  • Should be able to analyse day-to-day performance and propose necessary changes/actions to be made by Management to mitigate the poor service delivery and incur bad customer experience.?
Business impact of role
  • Managing all sales support functions
  • Minimize the complaints and enhance support across all sales channels

Keyskills :

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