Listening to customer requirements and presenting appropriately to make a sale;
Maintaining and developing relationships with existing customers in person and via telephone calls and emails;
Cold calling to arrange meetings with potential customers to prospect for new business;
Responding to incoming email and phone enquiries;
Negotiating the terms of an agreement and closing sales;
Gathering market and customer information;
Representing the company at trade exhibitions, events and demonstrations;
Challenging any objections with a view to getting the customer to buy;
Advising on forthcoming product developments and discussing special promotions;
Checking the display on daily bases;
Entering figures into a computer system;
Reviewing sales performance, aiming to meet or exceed targets;
Gaining a clear understanding of customers? businesses and requirements;
Attending team meetings and sharing best practice with colleagues.
Submitting daily sales report to sale manager on daily bases.
Analysing the sales area and market potential.
Updating the sales literature and promotional flyers.
Coordinating interested party and customer appointments and delivery dates.
Planning and conducting acquisition activities in the case of select target groups in the particular market area.
Creating & systematically administering customer and interested party files as well as entering ascertained & current customer data (address generation via in-store contract, area acquisition, address purchase, marketing measures)
Contacting customers according to the customer care loop.
Customer / interested party approach and consulting:- Direct approach- Telephone marketing- Customer approach in the company- Customer approach in the marketing observation area- Event marketing
Follow-up after initial contact
Customer demand analysis:- Clarifying the type of use- Product/equipment- Delivery date- Financing/insurance
Helping the customer to experience the vehicle with all five senses. (Create excitement about the driving experience during the test drive).
Determining vehicle selection by active observation and questioning.
Organising the test drive with the need-based/(desire-based) vehicle.
Preparation (selecting the route with different experiences, accessories/equipment).
Handling over the vehicle with short clear operating instructions.
Taking back the vehicle with evaluation of the test drive with the customer.
Scheduling a follow-up appointment if necessary.
Delivery scheduling
Initiating vehicle preparation.
Creating necessary vehicle and customer documents.
Commercial processing of the delivery.
Completing delivery while ensuring maximum customer orientation and a positive customer experience:
Information regarding the range of services if the vehicle dealership; service colleague introduction.
Providing systematic aftersales care to create the basis for future purchases.
Achieves assigned sales target, monthly, quarterly, and yearly.
Plans and carries out prospecting activities for selected target groups by direct mailing, electronic mailing, outdoor visits and outgoing calls
Builds, establishes and accurately maintains the sales database
