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Sales Channel Training Specialist- Consumer

6.00 to 7.00 Years   Doha, Qatar   10 Aug, 2022
Confidential Company
1 Jobs Openings
Job LocationDoha, Qatar
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryTelecommunications
Functional AreaNot Mentioned

Job Description

Digitally focussed and providing a truly world class customer experience is a critical part of what Company stands for. From researching a product or service on our website to buying in a way that fits your daily life, to receiving instant help and solutions with customer queries, we want customers to have the most engaging and inspiring experience possible so that they want to join the company and then stay with us because of the standard of service we provide. From driving penetration and functionality of the company App to developing and implementing our global customer experience programme, our Customer Experience teams relentlessly identify ways to improve our customers? experience of the company to help us become a truly admired company.With us you will:

  • Responsible for working closely with key stakeholders to define training delivery strategies, considering trending benchmarks in telecom industry and technology advancements, which targets desired outcomes per channel /function. Identifying targeted audiences? learning needs and optimal delivery mechanisms which includes business, compliance, and up-skilling training opportunities.
  • Responsible for preparing annual roadmap of training and development plans, doing updates based on commercial priorities in a quarterly manner.
  • Responsible for establishing course objectives, develop training materials (training manuals/ content, user guides, exercises, training videos, in-class activities), coordinate training logistics and deliver training through a variety of methods that may include classroom, virtual and e-learning courses, videos, digital content.
  • Responsible for ensuring that training objectives have been met and that trainees have been adequately prepared to utilize the solution in their day-to-day roles, in addition for ensuring that training is efficient and meeting business needs and improving performance.
  • Responsible for maintaining and reporting on key learning metrics on an ongoing basis and improving learning adoption within commercial functions and along with partners.
  • Responsible for collection and analyses of training course evaluation data, modifying the training approach to improve effectiveness as needed, reviewing existing training programs, adjusting, modifying, and improving learning techniques to meet the changing needs of the organization and the market as well.
  • Responsible for training and development programs? effectiveness evaluation and utilization of relevant evaluation data to revise or recommend changes in instructional objectives and methods
  • Responsible for keeping all training materials up to dated.
  • Responsible for establishing a standard training module & training journey across sites.
  • Responsible for ensuring digitalization of the training content to eliminate the dependency and availability issue.
  • Responsible for establishing and handling certification of the staff with proper attestation methodology, reviewing and analysing of results, identifying weak points, building and working on improvement plans.

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