Retail Supervisor / Manager - (Mobile / IT Devices & Accessories)

Job Description

Purpose of the Role:Overall responsibility of all aspects of the operation and management of each of their designated?stores within their area, including, but not exhaustive to overall sales delivery, profitability, cost efficiency, customer experience, succession planning and team development.The identified person will also demonstrate proactive and motivational leadership to their team and Store Leaders, through engagement and visible interaction to drive overall area performanceAccountability & Responsibilities of Role:

• Target setting and generating plans on achieving.
• Stake holder management for the project.
• Categorize business units sand providing strategy, goals and targets
• Managing targets with proper analysis and forecast, applying action plan in deviation
• Determines annual unit and gross-profit plans by implementing marketing strategies; and analyzing trends and results.
• Responsible for the day-to-day operation and management of their designated stores, whilst ensuring that all the relevant SOPs (standard operating procedures) and Policies are appropriately implemented and adhered to.
• Ensuring that all stores are handling their stock levels effectively and are ordering their stock smartly to benefit the overall cost lines.
• Establishes sales objectives by forecasting and developing annual sales quotas, and projecting expected sales volume and profit for existing and new products.
• Stock management to ensure volumes to achieve the sales target, and avoid aging and negative impact in P&L.
• Reviews and monitors daily and weekly reports as required per designated business unit and instigates relevant plans to develop / improve.
• Makes recommendations and actively contributes to the preparation of all annual store budget in area, in conjunction with the Head of Retail and Finance team.
• Actively drives the marketing, pricing, and the commercial and operational strategies of each store in conjunction with the relevant support functions, to maximize financial performance.
• Monitors performance against targets, create objectives to assist in achieving targets, with clear business plans to maximize each store performance to be reviewed monthly.
• Monitors the performance of competitors and investigate the market for new initiatives to improve business performance.
• Creates and presents relevant business reports as required
• As required, to liaise with the relevant Mall Management regarding any issues or concerns, ensure you have an open line of good communication and relationship and each Mall of respective stores.
• Implements promotions and activities with proper planning and market alignment.
• Maintains sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.
• Establishes and adjusts selling prices by monitoring costs, margin, competition, and supply and demand.
• Completes sales operational requirements by scheduling and assigning employees; and following up on work results.
• Maintains sales staff by recruiting, selecting, orienting, and training employees.
• Monitor individual staff performance providing KPI?s and goals.
• Maintains sales staff work results by counselling and disciplining employees, and planning, monitoring, and appraising job results.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.
• Responsible for the management of all team members in their respective area including reviewing staffing levels/ requirements, identifying training needs, and administering performance measurement on a continuing basis
• Succession planning for all stores in your area, including but not limited to management development programmes from team leader and above, in co-ordination with Learning and Development and Human Capital Departments.
• Monitors their staff performance throughout the year and carries out the required periodic performance review for his/her staff in a timely and professional manner and participates fully in the evaluation of staff.

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