Retail Operations Manager

Job Description

A leading Group operating several ultra luxury retail stores is looking for an enthusiastic and professional Retail Operations Manager to manage the entire Retail operation the group.?Role Purpose:Reporting to the CEO, the Retail Operations Manager is fully responsible for the short and long-term planning as well as management of the entire fashion retail division in all stores to achieve highest customer satisfaction and quality service while meeting / exceeding financial goals.?Responsibilities include but not limited to:?Day to Day Management:????????Manage all fashion retail day-to-day operations within budget and to the highest standards.????????Monitor purchasing and receiving procedures for stock and supplies to ensure proper quantity, quality and price for all purchases.????????Maintain records of inventory and daily business volumes.????????Conducts periodic audits covering different aspects for all outlets to ensure absolute compliance with standards, policies, procedures, and laws.??Financial Goals:????????Oversee and build sales, budgets, projections costs and overhead for each store; after approval, monitor and take corrective action as necessary to help assure that budget goals are attained.????????Approves all product invoices and purchase orders before submitting to the accounting department.????????Monitor, analyze, and control all labor and inventory costs. This includes preparing the appropriate reports, charts, and schedules to ensure that budgets are met or exceeded while quality is maintained and improved.?????Staff Management & Development:????????Manage all retail Division staff by acting as a leader and role model.????????Coordinate with the human resources department to hire, train, develop, discipline and counsel all retail division staff according to company policies and procedures.????????Assures that effective orientation and training for new staff and professional development activities for experienced staff are planned and implemented.????????Work with the human resources department to develop and implement staff evaluation parameters.????????Conducts routine staff meetings and ensure positive, fair, and motivating work environment and provide 1 to 1 feedback and coaching to all direct reports.????????Develops goals and KPIs for the retail division staff.?Customer Focus:????????Maintain high level of guest satisfaction by delivery of improved product through employee development, job engineering and quality image.????????Address guest complaints and advise CEO about appropriate corrective actions taken.????????Continuously monitor guest feedback online and respond accordingly.?Marketing:????????Helps plan the marketing and sales promotion activities for the Retail division.????????Research new products and develops an analysis of the cost/profit benefits.??Planning & Development:????????Develops and implements new policies, procedures, guides, customer service guidelines, reports, metrics for Retail divisions as required.????????Assures that all standard operating procedures for revenue and cost control are in place and consistently utilized.????????Develop and manage the implementation of pricing models, policies, rate sheets, package deals, promotions, displays, decorations and presentation within corporate guidelines to meet / exceed sales and financial goals and objectives.????????Develop retail vision, strategy and plan to drive top-line growth and bottom-line profitability.????????Keep aware of new trends, systems, practices and equipment in the fashion retail industry and implement as fit.?Compliance:????????Inspects to ensure that all safety, sanitation, energy management, preventive maintenance and other standards are consistently met.????????Ensure compliance with Municipality regulations and Qatar laws.?

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